Enhancements to RapidRetrieve™

We continually upgrade our RapidRetrieve™ system by adding more tools, more preferences and more features. Now it’s even more convenient and easy to use than ever before. Below is a sampling of just a few of the recent improvements you’ll see:

Mouse-Over Pop-Up Notes. When checking medical record retrieval requests, clients can now simply “mouse-over” any Request ID number and a small pop-up window will display the last three notes entered. Clients can quickly review the most recent activity for multiple requests all from one page or click on the Request ID to navigate to the complete note history.

  • Excessive Provider Fee Review Columns and Batch Approval. To more efficiently review and either approve or deny excessive provider fees, two new columns have been added. Clients can mouse-over Request ID numbers to review the most recent notes, then check a box in column “A” to approve or “D” to deny the proposed fee. Users can then select “Submit” which will submit all approvals / denials as a batch so that requests can quickly move through the system.

  • Interoffice Notes. Clients can now write inter-office notes to themselves or co-workers within RapidRetrieve. These notes (which appear in a blue background) will not be reviewed or acted upon by MediConnect Retrieval Agents (notes to Agents appear in a green background). They are for the client’s use only.

  • Pay as You Go, One-Click Billing. A new one-click payment feature has been added so clients can gain faster access to their records. Clients simply place a credit card on file with MediConnect and through RapidRetrieve set their account to “automatic” (payments are debited from the card automatically), or “manual” (client approval for payment is required before every download).

  • Access multiple accounts with a single sign-in. Clients with multiple accounts now have the ability to easily move between accounts without having to log in to each account separately.

  • Additional system preferences / defaults. New account preference settings allow you to choose additional options for your account and set them as defaults. These default preferences automatically populate the necessary fields for each request so you never have to re-enter information.

  • Order records from existing patient lists. A new patient information page lets you permanently save data for an individual patient directly into our system. If you make additional requests for this patient, you can select the patient’s previously entered information from a drop-down menu and use it to automatically populate the required fields.

  • Pay invoices via direct debit. Payments can now be made online via direct ACH withdrawals from your bank account. 5. Notary services. You can now request notarized affidavits on your orders.

  • Account Descriptions Displayed. On the Home page, the list of subaccounts displays the account description instead of the account name. For example, if ABC Life Insurance has two sub-accounts with a description "Underwriting" for one and "Claims" for the other, these descriptions will be displayed in the list instead of "ABC Life Insurance". If there is no description for an account, then the account name is displayed.

  • Account Numbers Displayed. On the upper right corner of the browser, the account number is displayed, along with the account description, to make it easier for the user to see which account is in use. If there is no description for an account, then the account name is displayed.

  • Updated Preferences. On the Preferences page, when the user submits changes to any of the preferences, the Preferences page is reloaded with the updated preferences, instead of returning to the Home page. This allows users to update account preferences and page-stamping preferences without having to go back to the Preferences page.

  • Subaccounts Listed. On the Preferences page, if the account that the user logged in to has subaccounts, a list of subaccounts is displayed at the top of the page. - The list is the same as the one on the Home page, except that the master account is referred to by account number and description, just like the subaccounts, instead of "All". - When the user selects an account from the list, the Preferences page is refreshed with the account settings and preferences for the selected account. - This change allows the user to remain on the Preferences page and view/update each subaccount's preferences without going back to the Home page to select a new account.

  • Changed Field Description. On the Preferences page, the description by the first field for 'Default for "Additional Information and Instructions to Provider":' was changed from "(Medical)" to "(Default)". That is because these are the default instructions, regardless of record type.

  • Expanded Preferences. On the Preferences page, 'Default for Medical "Types of Information"' now has billing and x-ray types of information in the list. The preference has been renamed 'Default for "Types of Information"'. Now, depending on the type of records selected, the defaults will be populated for billing and X-ray requests, in addition to medical requests.

  • Patient Names. The patient lists on the order form and the Patients page have been updated to include patients from all master and subaccounts of the account that the user is working in. For example, if a user logs into a subaccount, the patient list would include the master and subaccount's patients, plus any other subaccounts under the master. This allows users to have a consistent list of names for all their subaccounts.

  • Increased Number of Names Displayed. The patient lists have been optimized for speed and to allow more than 200 names in the list. There is now no upper limit imposed on the number of names that can be displayed.

  • Changed Title. On the home page, "Check/Update Previous Requests" has been shortened to "Check Previous Requests" to avoid misalignment of the menu on some browsers.