Three Ways to Speed Your Requests

Your dedicated Account Manager's primary goal is to insure that your requested APS is processed and received as quickly as possible.  To achieve this goal, your MediConnect Account Manager performs regular audits of your APS requests. 

Your Account Manager is trained to quickly identify any request that is not progressing appropriately and intervene with the provider, copy service, or other parties to insure that the retrieval happens as quickly as possible. 

In addition to your Account Manager's ongoing efforts there are some steps you can take to insure fast turnaround time:
 
1. Fill out your authorization completely and correctly.  Frequently, a provider will require that you complete a special provider-specific authorization. An incomplete or incorrect authorization can cause delays.  To avoid this problem, double check the following key points of the authorization:

• Patient information: Is the name correct?  Does the patient have a suffix like Jr. or Sr.?  Is the Social Security number correct?
• Provider information: Are the number and address current?
• Dates of service: Are the dates to be covered by the requested records correct?
• Applicant's signature and date: Are these within the valid period (most authorizations are valid for only 60 - 90 days).

MediConnect knows that getting your records fast makes a difference to your business and we make every effort to streamline and expedite the process.  We also continually work with Providers to identify new ways to improve turnarounds.

 

 

 

Matt Rees