Welcome to
Connections
In this issue of Connections we highlight
the most common mistakes made when requesting
an APS and how you can avoid them to shorten the
time service required.
The APS is critical to a
successful transaction and checking even a few
details on special authorization forms can save you days
or even weeks of costly delays.
We have also included
details on how setting up your MediConnect account
correctly can allow us to properly bill carriers for
BGAs in addition to other new service details.
Please take a minute to
read the content, it should help us both operate more
seamlessly in the future. Also check out our
spotlight of our team of Life Insurance Support
members - we appreciate the team that makes it
happen for our
clients!
William
Donahoo
MediConnect
Chief Marketing Officer
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| Avoid Special Authorizations
Pain! |
 The vast majority
of healthcare providers will accept generic
authorization forms for APS record requests. However, a
small but vocal minority require their own
customized "special authorization" forms. If you don't
complete these forms correctly it can really slow
the process down.
So take some time to double-check just a few
critical items before sending special authorization
forms in. It will save you time and
headaches - and facilitate a smoother and
quicker retrieval process than what otherwise might
have been.
First (and most importantly), always return
completed special authorizations to
MediConnect. The special authorization has
the request number pre-printed on the top of the page.
Simply fax it to 888-489-8706.
Other Items
to Check:
- Is the form
complete? (No blank
lines).
- Is
it signed (by applicant) and dated?
- Is the
provider requesting an original? Mail in
the original - don't fax it back.
- Is an
"Original Special Authorization"
requested? A printed, copied, or faxed
blank special authorization can be used, but it must
be mailed in with the applicant's original wet
signature (not copied or faxed).
- Is a "Unique
Special Authorization" requested? The
provider wants the exact same special
authorization form completed, signed
and dated. Mail the very original paper form
(completed) back to MediConnect.
By checking these few items and paying
close attention to any instructions from the provider,
special authorizations will be approved faster and
more smoothly, ensuring your APS records are returned as
quickly as possible.
Also, as an add-on service MediConnect can
contact your applicants directly to obtain special
authorization forms so you don't have to. Contact your
account manager for details.
Talk
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| Upcoming EVENTS
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Please
visit us at an event near you to learn in person how APS
retrieval can benefit your firm. If you are already a
client, please stop by so we can meet and thank you in
person!
Click
here for a
complete list of upcoming events.
May
7 - 9
Las Vegas, NV
NAILBA
Focus
May 29 - 30
Grapevine, TX BOOTH 107
AHOU Annual Meeting
June 8 - 11
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MediConnect Blog
 MediConnect's blog
discusses the most relevant issues and topics in the
insurance industry today. You can visit the blog
now here.
We encourage
you to add comments
of your own to enrich the information covered for
all readers.
If you have
suggestions for blog posts, or any other feedback,
please Talk
Back. |
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MediConnect's APS record
retrieval system saves you time and costs in a new applicant's
process. Often when an APS record is retrieved from a
provider office the pages are in no particular order, which
forces you to spend valuable time organizing the record before
you're able to review it. 
In order to provide the most
industry-leading service for its life insurance customers,
MediConnect has put together an experienced APS retrieval
team. The team is under the direction of the Account Manager
and comprised of tenured, high-performing call center agents.
The team is responsible for pursuing difficult to obtain APS
requests, and personally managing high-profile and
time-sensitive
orders.