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Welcome
to Connections
As
we approach the end of the year, MediConnect Global
understands that the insurance business will naturally
"ramp up." In preparation for this additional
demand, we have added several new enhancements to our
online process to help streamline the rapid retrieval of
APS's while maintaining a high level of customer
satisfaction.
This
issue of Connections discusses these new enhancements in
detail, while also outlining some of our processes to
showcase the behind-the-scenes operations at
MediConnect. We have also added information
on
ways to utilize MediConnect's online billing.
If
you are planning on attending NAILBA in Florida this year, we
look forward to connecting with you in
person!
As
always we appreciate your feedback. What we
received from the last issue was great, and we look
forward to more feedback and suggestions with this
issue.
Sincerely,
MediConnect Chief Marketing Officer
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New
Features in RapidRetrieve
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RapidRetrieve
has recently been updated with more features to make the
records retrieval process even more user-friendly,
simple and beneficial. Some highlights of this
latest release include:
- Authorizations
(previously submitted through fax, mail or
email) now can be up-loaded directly into
RapidRetrieve through a "browse / upload"
feature. To set up this new feature for your
account, please contact your
Account Manager.
- On the
"Details of Request" screen the "Notes" entered by
retrieval agents will now include an "MT" to indicate
the note was entered on "Mountain Time."
- All
records with the status "No-Patient" or "No-Record"
will have a link with the same
description to eliminate confusion regarding
the type of information MediConnect
has received from the provider.
- Section
headers on the preferences page have been updated for
greater consistency throughout the
website.
Talk
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Speed
and Accuracy: The MediConnect Process for Delivering
Medical Records
|
 MediConnect
is well known for the ability to deliver digitized
medical records quickly and accurately. As a
client, perhaps you've wondered how the process
works. It all begins with the skill and
professionalism of the Record Processing Department,
responsible for the receipt, handling, and digitizing of
all incoming medical records.
Once
a record is received by Record Processing, it is
scanned into our system by high-speed digital
scanners. The scanned records are then imported
into an image processing system called "MIPS."
Using this system, highly trained and experienced
specialists carefully review each digital record,
associating the proper pages to the proper record
request using key information such
as:
·
Patient
name
·
Patient
DOB
·
Patient
SSN
·
Provider
name
·
Provider
phone/fax number
·
MediConnect
request ID number
·
Request
type (medical, billing, pharmacy, employment,
etc.)
Once
associated, records are placed into a verification queue
where a second group of trained specialists review them
again to confirm the association was done
correctly. After this second verification, the
completed records are ready to be downloaded at the
client's convenience.
For
additional information on how the MediConnect
process delivers your records to you quickly and
accurately, please contact your account manager.
We also recommend viewing a video overview of our record
retrieval system hosted by Amy Rees Lewis, CEO, at www.mediconnect.net.
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Paying
Invoices with Online Billing
MediConnect
offers free online billing to help simplify paying and
managing invoices. With this feature you
can:
·
Reconcile
account statements
·
Pay
invoices
·
Track
expenses for a particular client
·
Download
invoice information to an Excel spreadsheet to organize
and track expenses
·
Download
information in several different formats - by line item
detail, request ID, individual summary or overall
summary
·
Search
for outstanding invoices by a specific invoice number
or request ID
To
begin, log in to RapidRetrieve and select "Online
Billing" from the tool menu on the left. If you
have any questions or need assistance at any time,
contact your account manager. |
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Talk
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MediConnect to
Attend NAILBA 26
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November
15 through 17 MediConnect Global will have a
booth at the National Association of Independent
Life Brokerage Agencies NAILBA 26 event held at the
J.W. Marriott Orlando, Grande Lakes in Orlando
Florida.
This is
a great opportunity for insurance professionals to renew
friendships, network, meet with partners and vendors,
and learn where the next year's best business
opportunities will be.
MediConnect
attends a large number of tradeshows, conferences and
events throughout the year. Click
here
for a complete list of upcoming
events.
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